Strategic Alliances and Integrations Enable Comprehensive Calling, Meetings, and Messaging Capabilities
In my role as a product manager here at Cisco, I regularly talk to customers about their collaboration environments. One question I get asked is what they can do to bring together collaboration tools from different vendors…
The Webex unified app is providing our customers with comprehensive calling, meetings, and messaging capabilities that integrate with our award-winning video devices and IP phones. The result is seamless and consistent workflows.
But we are also aware that many customers have existing investments in place with collaboration tools from other vendors, and we are committed to making sure that Webex is an open platform, that integrates with 3rd party applications to ensure our mutual customers have a solution that delivers the best possible outcomes.
Earlier this year one of my colleagues talked about how we are enabling organizations with Microsoft Teams and Slack messaging users to start Webex Meetings from these applications.
Now, new Cisco calling integrations allow you to use all your enterprise-grade voice and video calling features in combination with these messaging platforms.
Cisco Webex Calling for Microsoft Teams Enhance your Microsoft Teams experience by installing the Webex Call app. The app lets you launch Webex-enhanced voice and video calls from Microsoft Teams. The Cisco Webex Calling Integrated Experience with Microsoft Teams. For Microsoft Teams Rooms systems there will come and update that will allow you to join Cisco Webex and Zoom meetings from these devices, but it will not use the Teams software builtin to the device, it will instead use the Webex and Zoom web applications. Webex Calling in Microsoft Teams Cisco Webex also provides a calling platform since its acquisition of BroadSoft in 2018. While adding a calling platform to Cisco’s portfolio, it also means any BroadSoft customers who want to use Microsoft Teams must integrate the two.
Cisco Calling Integrations
Calling integrations allow you to expose Cisco calling buttons directly in other vendors messaging apps. We’ve built the Cisco calling integrations to provide you with flexible solutions plus we’ve made them very easy to deploy. We started with Microsoft Teams and Slack messaging apps. To deploy a Cisco calling integration you simply select the Cisco client you are using for calling and the calling platform you want to use.
When you have added the Cisco calling integration, you can launch a Webex Teams or Cisco Jabber call directly from your messaging app. When you click the call button, the integrations identify who you’re chatting with, resolves their calling address, and passes this information to your installed Cisco client which starts a Cisco voice or video call. The integrations support all Cisco calling platforms including Cisco Unified Communication Manager (UCM) based on-premises and hosted deployments, and Webex Calling for cloud.
There are no complex back end changes to make as these are client integrations. There are no call routing policies or dial plan changes to make, no additional licenses required, and no new hardware to manage. You can even use the calling integrations with desk phone control, which means your users don’t have to replace their handsets.
Cisco Calling from Slack
Slack has made its messaging platform very open to integrating calling providers like Cisco. Download lifescan port devices driver. Adding the Cisco calling integration to Slack means you use the native Slack call button to start a Cisco call directly from Slack.
This could be using Webex Teams or Cisco Jabber as your softphone or controlling your desk phone. If your Cisco client is controlling your Cisco desk phone clicking the call button in Slack causes your Cisco desk phone to go off-hook and call your colleague.
Slack is popular with developers where users tend to like keyboard commands to take actions like making calls. Talking to Slack users it becomes clear this is a requirement for Slack users so we implement “/jabber” and “/webexteams” slash command allowing you to make calls at the command line.
How To Call Using Webex Teams
We are continuing to work in partnership with Slack and plan to implement Slack’s new shortcut controls shortly. This will give you more calling destination selectable directly in Slack.
Cisco Calling from Microsoft Teams
The Cisco calling integration for Microsoft Teams has been available from the Microsoft Teams app store for just over a month now. This month we have extended it with new features and functionality. In addition to supporting Microsoft Teams desktop and web users, this month we added support for mobile and tablet devices. We also added new contact search capabilities, you can now search your Microsoft 365 Outlook contacts and call them using your Cisco calling platform via the integration.
Building Bridges with Webex
These two new calling integrations are just examples of the many integrations that the Webex platform supports, enabling people to enhance their communication and collaboration within their everyday workflows. For example, we’ve also worked with Microsoft to integrate Microsoft SharePoint and OneDrive Enterprise Content Management (ECM) solutions into Webex team messaging services to streamline collaboration on documents.
What Next…
If you’re interested in learning more about Cisco calling integration contact your Cisco account team to discuss how to build on your current Cisco UC investments with Webex to enhance the collaboration experience for your users and/or integrate with 3rd party collaboration tools.
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Webex Teams enables continuous teamwork with video meetings, group messaging, file sharing, and white boarding. Always available. Cisco secure. With the Webex Teams connector, you can send and receive messages, manage files, and manage spaces and teams.
This connector is available in the following products and regions:
| Service | Class | Regions |
|---|---|---|
| Logic Apps | Standard | All Logic Apps regions except the following: - Azure Government regions - Azure China regions |
| Power Automate | Standard | All Power Automate regions except the following: - US Government (GCC) - US Government (GCC High) - China Cloud operated by 21Vianet |
| Power Apps | Standard | All Power Apps regions except the following: - US Government (GCC) - US Government (GCC High) - China Cloud operated by 21Vianet |
| Connector Metadata | |
|---|---|
| Publisher | Cisco |
Throttling Limits
| Name | Calls | Renewal Period |
|---|---|---|
| API calls per connection | 100 | 60 seconds |
Actions
| Add Member to Space | Add a member to an existing space |
| Add Member to Team | Add a member to a team |
| Create Space | Create space or team space |
| Get Message Details | Shows details for a message, by message ID. |
| Get Messages | Get a list of recent messages for a space |
| Get My Own Details | Lookup your own details |
| Get People | Lookup details and presence information for people in your organization |
| Get Space Details | Return details of a given space |
| Get Spaces List | This action retrieves a list of spaces |
| Send a Message | Send a message to webex teams |
Add Member to Space
Add a member to an existing space
Parameters
| Name | Key | Required | Type | Description |
|---|---|---|---|---|
| isModerator | True | boolean | Is moderator? | |
Email | personEmail | string | Email address | |
| personId | string | Person ID of the new member | ||
Space | roomId | True | string | Select a space |
Cisco Webex Calling Integration With Microsoft Teams
Returns
| Name | Path | Type | Description |
|---|---|---|---|
| created | date-time | created | |
id | id | string | id |
| isModerator | boolean | isModerator | |
isMonitor | isMonitor | boolean | isMonitor |
| personDisplayName | string | personDisplayName | |
personEmail | personEmail | string | personEmail |
| personId | string | personId | |
personOrgId | personOrgId | string | personOrgId |
| roomId | string | roomId |
Add Member to Team
Add a member to a team
Parameters
| Name | Key | Required | Type | Description |
|---|---|---|---|---|
| isModerator | True | boolean | Is Moderator? | |
Email | personEmail | string | Email address | |
| personId | string | Person ID of the new member | ||
Team | teamId | True | string | Select a team |
Returns
| Name | Path | Type | Description |
|---|---|---|---|
| created | date-time | created | |
id | id | string | id |
| isModerator | boolean | isModerator | |
personDisplayName | personDisplayName | string | personDisplayName |
| personEmail | string | personEmail | |
personId | personId | string | personId |
| personOrgId | string | personOrgId | |
teamId | teamId | string | teamId |
Create Space
Create space or team space
Parameters
| Name | Key | Required | Type | Description |
|---|---|---|---|---|
| teamId | string | Optionally select a team | ||
Title | title | True | string | Space Title |
Webex Calling Microsoft Teams Integration
Returns
| Name | Path | Type | Description |
|---|---|---|---|
| created | date-time | created | |
creatorId | creatorId | string | creatorId |
| id | string | id | |
isLocked | isLocked | boolean | isLocked |
| lastActivity | date-time | lastActivity | |
title | title | string | title |
| type | string | type |
Get Message Details
Shows details for a message, by message ID.
Parameters
| Name | Key | Required | Type | Description |
|---|---|---|---|---|
| messageId | True | string | The message ID |
Returns
| Name | Path | Type | Description |
|---|---|---|---|
created | created | string | created |
| files | array of string | files | |
id | id | string | id |
| markdown | string | markdown | |
mentionedGroups | mentionedGroups | array of string | mentionedGroups |
| mentionedPeople | array of string | mentionedPeople | |
personEmail | personEmail | string | personEmail |
| personId | string | personId | |
roomId | roomId | string | roomId |
| roomType | string | roomType | |
text | text | string | text |
| toPersonEmail | string | toPersonEmail | |
toPersonId | toPersonId | string | toPersonId |
Get Messages
Get a list of recent messages for a space
Parameters
| Name | Key | Required | Type | Description |
|---|---|---|---|---|
| roomId | True | string | List messages in a space for a given space ID | |
Mentioned People | mentionedPeople | string | List messages where the caller is mentioned by specifying 'me' or the caller personId. | |
| beforeMessage | string | List messages sent before a message, by ID. | ||
Before | before | string | List messages sent before a date and time, in ISO8601 format. | |
| max | integer | Limit the maximum number of messages in the response. |
Returns
| Name | Path | Type | Description |
|---|---|---|---|
items | items | array of object | items |
| items.created | date-time | created | |
id | items.id | string | id |
| items.personEmail | string | personEmail | |
personId | items.personId | string | personId |
| items.roomId | string | roomId | |
roomType | items.roomType | string | roomType |
| items.text | string | text |
Get My Own Details
Lookup your own details
Returns
| Name | Path | Type | Description |
|---|---|---|---|
| avatar | string | avatar | |
created | created | string | created |
| displayName | string | displayName | |
emails | emails | array of string | emails |
| firstName | string | firstName | |
id | id | string | id |
| lastActivity | string | lastActivity | |
lastName | lastName | string | lastName |
| nickName | string | nickName | |
orgId | orgId | string | orgId |
| phoneNumbers | array of object | phoneNumbers | |
type | phoneNumbers.type | string | type |
| phoneNumbers.value | string | value | |
status | status | string | status |
| type | string | type |
Get People
Lookup details and presence information for people in your organization
Parameters
| Name | Key | Required | Type | Description |
|---|---|---|---|---|
| id | string | List people by ID. Accepts up to 85 person IDs separated by commas. | ||
Email | string | List people with this email address |
Returns
| Name | Path | Type | Description |
|---|---|---|---|
| items | array of object | items | |
avatar | items.avatar | string | avatar |
| items.created | string | created | |
displayName | items.displayName | string | displayName |
| items.emails | array of string | emails | |
firstName | items.firstName | string | firstName |
| items.id | string | id | |
lastActivity | items.lastActivity | string | lastActivity |
| items.lastName | string | lastName | |
nickName | items.nickName | string | nickName |
| items.orgId | string | orgId | |
phoneNumbers | items.phoneNumbers | array of object | phoneNumbers |
| items.phoneNumbers.type | string | type | |
value | items.phoneNumbers.value | string | value |
| items.status | string | status | |
type | items.type | string | type |
| notFoundIds | array of string | notFoundIds |
Get Space Details
Return details of a given space
Parameters
| Name | Key | Required | Type | Description |
|---|---|---|---|---|
| roomId | True | string | Select a space |
Returns
| Name | Path | Type | Description |
|---|---|---|---|
created | created | date-time | created |
| creatorId | string | creatorId | |
id | id | string | id |
| isLocked | boolean | isLocked | |
lastActivity | lastActivity | date-time | lastActivity |
| title | string | title | |
type | type | string | type |
Get Spaces List
This action retrieves a list of spaces
Parameters
| Name | Key | Required | Type | Description |
|---|---|---|---|---|
| max | integer | Maximum number of spaces to return | ||
Type of space | type | string | (group) only include group spaces, (direct) only include 1 to 1 spaces, returns all if not specified | |
| sortBy | string | (id) the space id, (lastactivity) the last activity timestamp, (created) space creation date |
Returns
| Name | Path | Type | Description |
|---|---|---|---|
items | items | array of object | items |
| items.created | date-time | created | |
creatorId | items.creatorId | string | creatorId |
| items.id | string | id | |
isLocked | items.isLocked | boolean | isLocked |
| items.lastActivity | date-time | lastActivity | |
title | items.title | string | title |
| items.type | string | type |
Send a Message
Send a message to webex teams
Parameters
| Name | Key | Required | Type | Description |
|---|---|---|---|---|
| files | string | Attach files to this message | ||
Text | markdown | string | Message, in markdown format | |
| roomId | string | Select a recipient space | ||
text | text | string | Message Text, in plain text, used for clients that do not support markdown | |
| toPersonEmail | string | The email address of the recipient when sending a private 1:1 message | ||
Person ID | toPersonId | string | The ID of the recipient when sending a 1:1 message |
Returns
| Name | Path | Type | Description |
|---|---|---|---|
| created | date-time | created | |
id | id | string | id |
| personEmail | string | personEmail | |
personId | personId | string | personId |
| roomId | string | roomId | |
roomType | roomType | string | roomType |
| text | string | text | |
toPersonEmail | toPersonEmail | string | toPersonEmail |
Triggers
| When a membership is created | Someone joined a room that you're in or you've been added to a new room |
| When a membership is deleted | Someone left or was kicked out of a room that you're in, or you left or were removed from a room; only triggers for group rooms, not 1-to-1 rooms |
| When a membership is updated | Someone's membership was updated in a room that you're in; primarily used to detect moderator changes |
| When a message is created | New message posted into a room that you're in |
| When a message is deleted | A message was deleted from a room that you're in |
| When a space is created | A new space was created by you or one of your integrations |
| When a space is updated | A space that you're in was updated; primarily used to detect when a space becomes Locked or Unlocked |
When a membership is created
Someone joined a room that you're in or you've been added to a new room
Returns
| Name | Path | Type | Description |
|---|---|---|---|
| data.created | string | created | |
| data.id | string | id | |
| data.isModerator | boolean | isModerator | |
isMonitor | data.isMonitor | boolean | isMonitor |
| data.personDisplayName | string | personDisplayName | |
personEmail | data.personEmail | string | personEmail |
| data.personId | string | personId | |
personOrgId | data.personOrgId | string | personOrgId |
| data.roomId | string | spaceId |
When a membership is deleted
Someone left or was kicked out of a room that you're in, or you left or were removed from a room; only triggers for group rooms, not 1-to-1 rooms
Returns
| Name | Path | Type | Description |
|---|---|---|---|
| data.created | string | created | |
id | data.id | string | id |
| data.isModerator | boolean | isModerator | |
isMonitor | data.isMonitor | boolean | isMonitor |
| data.personDisplayName | string | personDisplayName | |
personEmail | data.personEmail | string | personEmail |
| data.personId | string | personId | |
personOrgId | data.personOrgId | string | personOrgId |
| data.roomId | string | spaceId |
When a membership is updated
Someone's membership was updated in a room that you're in; primarily used to detect moderator changes
Returns
| Name | Path | Type | Description |
|---|---|---|---|
| data.created | string | created | |
id | data.id | string | id |
| data.isModerator | boolean | isModerator | |
isMonitor | data.isMonitor | boolean | isMonitor |
| data.personDisplayName | string | personDisplayName | |
personEmail | data.personEmail | string | personEmail |
| data.personId | string | personId | |
personOrgId | data.personOrgId | string | personOrgId |
| data.roomId | string | spaceId |
When a message is created
New message posted into a room that you're in
Returns
| Name | Path | Type | Description |
|---|---|---|---|
| data.created | string | created | |
id | data.id | string | id |
| data.personEmail | string | personEmail | |
personId | data.personId | string | personId |
| data.roomId | string | spaceId |
When a message is deleted
A message was deleted from a room that you're in
Returns
| Name | Path | Type | Description |
|---|---|---|---|
| data.created | string | created | |
id | data.id | string | id |
| data.personEmail | string | personEmail | |
personId | data.personId | string | personId |
| data.roomId | string | spaceId |
When a space is created
A new space was created by you or one of your integrations
Returns
| Name | Path | Type | Description |
|---|---|---|---|
| data.created | string | created | |
creatorId | data.creatorId | string | creatorId |
| data.id | string | id | |
isLocked | data.isLocked | boolean | isLocked |
| data.lastActivity | string | lastActivity | |
teamId | data.teamId | string | teamId |
| data.title | string | title | |
type | data.type | string | type |
When a space is updated
A space that you're in was updated; primarily used to detect when a space becomes Locked or Unlocked
Returns
| Name | Path | Type | Description |
|---|---|---|---|
| data.created | string | created | |
creatorId | data.creatorId | string | creatorId |
| data.id | string | id | |
isLocked | data.isLocked | boolean | isLocked |
| data.lastActivity | string | lastActivity | |
teamId | data.teamId | string | teamId |
| data.title | string | title | |
type | data.type | string | type |