Company Profile

Sparkle is a leading global telecommunication service provider, offering a complete range of IP, Data, Cloud, Data Center, Mobile and Voice solutions designed to meet the fast changing needs of Enterprises, Media & Content Players, Application Service Providers, OTTs, ISPs, Fixed and Mobile Operators.

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As TIM Group's fully owned Global Operator, and inheriting the great tradition of Italcable – the first company to lay a Transoceanic cable connecting Argentina to Europe back in 1923 – Sparkle was established on January 1, 2003 with the objective of developing and consolidating the Group's global solutions business.

With a history of experience and know-how in a multitude of markets, Sparkle owns and manages a global and technologically advanced proprietary network of over 540,000 km of fiber which include three major regional systems in Europe, the Mediterranean and the Americas as well as an extensive ownership in major international submarine cables.

With a direct presence in 34 countries and commercial coverage on a global scale, Sparkle can count on an international workforce distributed worldwide. Through a global portfolio of services, a state-of-the-art global network, advanced OSS, BSS and customer care capabilities, Sparkle is able to fulfill its mission of providing customers with the best cost and top performance customized solutions in the international telecommunications market for a constant delivery of value through credibility.

Enriched by its cultural variety and diversity, Sparkle is always committed to excellent relationships with all its stakeholders and operates with constant attention to maintain a safe environment where Partners, Customers, Suppliers and Employees can live and work better.

Sparkle. The world's communication platform.

Business Awards

2017

Enterprise application of the year for Media at MEF17 Excellence Awards
Sparkle recognized as Best Cloud Service Provider in 2017 at InfoCom World Conference
Sparkle wins the Global Wholesale Excellence Voice Award at PTC 2017

2016

Comcast Business, ECI, Sparkle, Tata Communications and Viavi Win 2016 MEF Excellence Award for Third Network Proof of Concept Innovation
Sparkle wins LSO Leadership Worldwide at 2016 MEF Excellence Awards

2015

Sparkle wins Best Service Innovation EMEA and Best Enterprise Application & Media at 2015 MEF Excellence Awards Ungoogled chrome.

2014

Global Carrier Awards - Best OTT Partnership
Global Carrier Awards - Best Latin American project
Telecom Italia and Telecom Italia Sparkle winners of the 2014 Metro Ethernet Forum Excellence Award
Sparkle receives three Best in Class awards in the Large Global Wholesale Service Provider category from ATLANTIC-ACM: Sales Representatives, Provisioning and Customer Service 2014

2013

Sparkle receives two Best in Class awards in the Large Global Wholesale Carrier category from ATLANTIC-ACM: Data Product Value and Sales Representatives

2010

Sparkle received the highest Global Wholesale Customer Experience touch points average among major carriers

Quality, Health & Safety and Environment Policy

Sparkle is a leading global telecommunication service provider, offering a complete range of IP, Data, Cloud, Data Center, Mobile and Voice solutions designed to meet the ever changing needs of Fixed and Mobile Operators, Internet Services Providers, OTTs, Media & Content Players, Application Service Providers and Corporate Customers.

Sparkle’s mission and goals include Excellence in Quality of Services, Customer satisfaction, the Health & Safety of its employees, the protection of the environment, all coherently with the principles of sustainability and social responsibility of the Company.

To achieve these goals Sparkle has adopted a Quality, Health & Safety, and Environment Management System (QHSE Management System) compliant with norme UNI EN ISO 9001:2015, 14001:2015 e 45001:2018, and has committed to support and develop it according to the following principles:

• Compliance with the applicable legislation regarding Health & Safety, environmental regulations and the ethical code principles of the TIM Group according with 231 Italian law, adoption of national and international best practices.
• Staff involvement and awareness through training and information for active and responsible participation in the implementation of the principles of the Policy and the achievement of objectives.
• Customer orientation, to understand their current and future needs, to meet their requirements in conjunction with the binding ones, and to exceed their expectations.
• Innovation, to be a market leader through a distinctive offer of products and services.
• Optimization of business processes and the “risk-based thinking” approach in order to achieve the expected results with the highest level of efficiency while taking into account risks and opportunities.
• Rational and sustainable use of natural resources, the limitation of emissions to air, the pollution prevention and the protection of ecosystems and biodiversity, the prevention of accidents and occupational illnesses through the propagation of a culture of safety, health and environmental protection in respect of employees and partners.
• Continuous improvement of the Management System, with the involvement of Top Management through the monitoring of specific indicators, the review of the objectives and the verification of the effectiveness of improvement actions.

Sparkle is committed to communicate, and understand its Policy to all stakeholders (Customers, Suppliers, Shareholders, Employees) and to review it periodically to ensure its relevance to the organization aims. The Policy is published on the corporate website (www.tisparkle.com) and on the internal Company intranet and it is available to anyone upon request.

Elisabetta Romano
Chief Executive Officer

Sparkle improves its Virtual NAP service coverage offering access to DE-CIX locations in the US

Local and international ISPs, content and application providers can now peer with hundreds of networks at DE-CIX sites in New York and Dallas

Our Mission

Sparkle is an interactive ecosystem for the creation and consumption of global communication solutions. A platform in constant evolution that provides a communication infrastructure for the interaction between internal and external developers and global and local partners. Sparkle sets governance conditions for the interaction of five communities (IP&Data, Cloud & Data Center, Corporate, Mobile, Voice). Each Sparkle global service platform's purpose is to create matches and facilitate the exchange of services, thereby enabling value creation for all.

Sparkle Car Wash

Sparkle improves its Virtual NAP service coverage offering access to DE-CIX locations in the US

Launch of 'Smart District', the Business Digitalisation Project

Sparkle Market